Refund, Return & Subscription Cancellation Policy

If you are not completely satisfied with your purchase, please contact our Customer Support team. We will review each request individually and work with you to resolve any issues promptly and fairly.

• Refund requests should be submitted within 30 days of the delivery date unless otherwise stated for a specific promotion or product.
• Approved refunds will be issued to the original method of payment.
• Shipping charges are generally non-refundable unless the refund results from our error or a product that arrived damaged or defective.

• To be eligible for a return, products should be returned in their original packaging whenever reasonably possible.
• For health and safety reasons, Palmetto Nutraceuticals reserves the right to refuse returns that present a health risk or that have been intentionally damaged or altered.
• Customers should contact Customer Support before returning any merchandise to obtain return instructions.
• Unauthorized returns may delay processing.

If your order arrives damaged, defective, or you receive the incorrect item, please notify us within 7 days of delivery.

We may request photographs of the product and shipping package to assist in resolving the issue. Upon verification, we may, at our discretion:

• Replace the product;
• Issue a full or partial refund; or
• Provide another reasonable resolution.

Many Palmetto Nutraceuticals products are available through convenient recurring subscriptions. By enrolling in a subscription, you authorize recurring charges to your selected payment method for future shipments until your subscription is cancelled.

Customers may cancel a subscription, pause a subscription (if available), update shipping information, update payment information, or modify subscription preferences through their online account or by contacting Customer Support.

• Requests should be submitted before the next scheduled billing date to avoid processing of the next recurring order.
• Once a subscription order has been processed for shipment, it cannot be cancelled until the following scheduled order.

If a recurring payment cannot be processed, we may notify the customer, attempt to process the payment again, or suspend future shipments until updated payment information is received.

Orders may be cancelled prior to shipment. Once an order has entered fulfillment or has been shipped, it can no longer be cancelled but may qualify for return under this policy.

Approved refunds are generally processed within 5 to 10 business days after approval. Financial institutions may require additional time before the credit appears on your account.

If you experience any issue with your order, we encourage you to contact us before initiating a chargeback through your financial institution. Our Customer Support team is committed to resolving concerns quickly. Initiating a chargeback without first contacting us may delay resolution and could affect your eligibility for future purchases.

Palmetto Nutraceuticals reserves the right to modify this Refund, Return & Subscription Cancellation Policy at any time. Changes become effective upon posting to this website and apply to future purchases.

Palmetto Nutraceuticals LLC
200F Augusta Arbor Way, Greenville, SC 29605
Email: customerservice@palmettonutraceuticals.com
Phone: (864) 610-5442
Website: palnutra.com